Return Policy
We carefully select and handle our skincare products to ensure quality, freshness, and safety. Due to the nature of skincare products, we are unable to accept returns or exchanges on opened, used, or unsealed products.
RETURN WINDOW
We have a 14-day return policy, which means you have 14 days after receiving or picking up your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be :
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Unopened
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Unused
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In its original packaging
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In the same condition as when you received it
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Accompanied by a receipt or proof of purchase
HOW TO START A RETURN
To start a return, please contact us before sending or bringing back your item. Items sent back or dropped off without first requesting a return may not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon delivery or pickup.
If the item is defective, damaged, or if you receive the wrong item, please contact us within 7 days of receiving your order with your order details and clear photos of the item and packaging.
We will review the issue and do our best to make it right.
FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged :
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Opened, used, or unsealed skincare products
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Products with damaged packaging caused after delivery or pickup
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Sale or promotional items
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Gift cards
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Custom or special-order items
SKIN REACTIONS
Everyone’s skin is unique, and individual results or reactions may vary.
We are unable to accept returns or exchanges due to personal skin reactions, sensitivities, allergies, or product preferences once a product has been opened or used.
If you are unsure whether a product is suitable for your skin, please contact us before purchasing or book a consultation for personalized guidance.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping fees are non-refundable once an order has been shipped.
- Items sent back without prior approval may not be accepted.
REFUNDS
- We will notify you once we have received and inspected your return, and let you know if the refund has been approved.
- If approved, the refund will be processed to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card provider to process and post the refund.
LOCAL PICKUP ORDERS
For local pickup orders, please inspect your items at the time of pickup whenever possible.
Once a product has been picked up, opened, or used, it cannot be returned or exchanged.
QUESTIONS?
If you have any questions about your order, return eligibility, or product suitability, please contact us before placing your order.